No Quibbles Guarantee

Our ‘no quibbles’ guarantee means that if for any reason, you are unhappy with your purchase, i.e. the item you have ordered is defective, the wrong date or you have simply changed your mind then, provided that it is in its original condition, and the packaging has not been personalized, you can return it to us for prompt replacement or refund within 2 days of delivery.

Returns

If you want to return an item, simply email us at artesince1982@gmail.com, indicating which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement (in which case state the date of the edition you want) or refund. We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions, we will issue you with a returns address.

Defective Items

If you return an item because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 2 days of delivery.

Change of Mind

Products returned to us because you have changed your mind must be in perfect resell-able condition, and must be returned within 2 days of delivery. We, therefore, cannot accept a return if the packaging has been personalized and the order has been fulfilled correctly. PLEASE NOTE: that item(s) returned to us for reasons not due to our error or defective product(s) will not have return postage/shipping costs refunded.

Lost in Transit

We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by recorded/special delivery.

Refunds and Replacements

For item(s) returned to us within 2 days of delivery with the appropriate returns authorization code and in accordance with these terms and conditions, a refund or replacement will be processed by Arte within 14 working days of receipt of the returned items. A refund will be made in the same form of payment that was used to make the initial purchase. If you would like a replacement, this will be to your original product specification (e.g. gift box) as detailed on your original order, but please specify the date of the paper you require in your email to us.

Delivery

Arte will deliver the products ordered by you to the address, which you give for delivery when you make your order. You may specify a delivery address which is different from your invoice address, if, for example, you wish Arte to deliver direct to your customer.

Arte uses a range of carriers to fulfill deliveries. This enables our service to continue unaffected, for example, during industrial action.

Delivery charges may apply and are as laid out on the Delivery Details.

If you do not receive Products ordered by you within 14 days of the date on which you ordered them, Arte shall have no liability to you unless you notify Arte by email at artesince1982@gmail.com of the problem within 30 days of the date on which you ordered the products.

Unless you have canceled your order prior to delivery, you will become the owner of the products once they have been delivered to you. In any case, after delivery they will be held at your own risk and Art’e will not be liable for any loss, damage or destruction to the products except insofar as it arises from an inherent defect in any of the products.